Core One Warranty
We guarantee that our products are made
with
the highest standard of craftsmanship
and with quality materials
and under normal use will perform as promised.
Our warranty is exclusive for the replacement of defective products
and is solely for the benefit of the original purchaser
for product bought from an Authorized Dealer
for the product's lifetime.
You must have your receipt and proof of purchase.
You must have an RMA # issued to you for service.
Find an Authorized Dealer
Unauthorized Dealer List
- What does the warranty cover?
- How is long is a cable's lifetime warranty period?
- Does the warranty cover damage caused by back stage mishaps?
- Somebody gave me their old cable- does the warranty still apply?
- I modified my cable- is it still covered by warranty?
- My cable was stolen will you replace it?
- Why should I buy from an Authorized Dealer?
- How do I know if I purchased my cable from an Unauthorized Dealer?
- Can I bring my cable back to the Authorized Dealer
I originally purchased the cable from? - I qualify for a warranty replacement- what do I do now?
- Do I need my receipt or proof of purchase?
- I purchased my cable through coreoneproduct.com/shop. Do I need a receipt?
- Who can I email with technical questions?
- Does Core One cover my cost of shipping the cable to be tested?
- What should I include with my cable when returning it for testing?
Our warranty covers where we go wrong when we are making your cables,not what you do with your cables once you buy them. We will stand behind our quality of materials and workmanship. If your cable has problems, such as the connector pulls away from the cable, the connector tip breaks, the cable shorts out or makes noise and it isn't equipment based, we failed to do our job properly and you will get a replacement as fast as possible.
How long is a cable's lifetime warranty period?
Three (3) years.
We base this on the hundreds of working musicians who use our cables in heavy duty situations that really test the durability and reliability of our cables. If it is going to fail, it will fail during this period.
Does the warranty cover damage by back stage mishaps?
Really?
We recently received a white cable back for warranty. It was the dirtiest brown color that you have ever seen. Besides being the filfthiest non-white, it smelled like stale beer and cigarettes. We tested it and it sounded great. It didn't pass and we sent it back:
We do not cover cosmetic defects. If you feel compelled to do a Pete Townshend impression and your cable gets damaged as a result, you are out of luck. We do not cover basic use damage either.
Our warranty does not cover damage caused by improper use, accident, and solvents.
We got a cable that was melted and had black smoke all over it. Seems that the band was experimenting with a pretty awesome pyrotechnic effect in their show. Although the guitar player was standing about 20 feet from the firey action, his cable got singed. We tested it and the cable didn't pass the test: Unfortunately the cable had an accident. Solvents were probably an issue (play with fire responsibly). The guitarist purchased a new one from us and we paid for the shipping (because we say we will*).
I modified my cable - is it still covered by warranty?
Our warranty doesn't cover modifications to the original intended product.
We believe we are making the best cables, possible. If you think you can do it better, give us a call and let's talk. We are absolutely open to better solutions if you have one.
Modifications automatically void your warrantly.
My cable was stolen will you replace it?
Our warranty does not cover items that have been stolen or for theft replacement. We really wish we could save everyone from the turds out there who suck but we can't.
Why should I buy from an Authorized Dealer?
We received a cable with a bullet shaped connector recently. It didn't work. It wasn't a Bullet Cable. The musician was lead to believe it was the real deal by someone selling too-good-to-be-true price discounted bullet cables on an online store, but who would not honor the replacement when asked to do so. Don't be that guy. Authorized Dealers have taken time to learn about our product and believe in it like we do. They will sell you a Bullet Cable because it is what you want and need, not a bullet cable because it is a pair of bullets with a cable in between.
How do I know if I purchased my cable from an Unauthorized Dealer?
We will not cover products purchased from unauthorized dealers and will try provide links to those online retailers that we do not have a relationship with when we can. We suggest that you ask, "Are you an Authorized Bullet Cable Dealer?" If they are not send them our way. We are always looking for serious partners who want to get behind what we are doing.
Unauthorized Dealer List
Somebody gave me their old cable - does the warranty still apply?
Wow! Consider yourself lucky. Most Bullet Cable musicians will not part with their cable. On top of that, you got a trial that obviously makes you want more, right? Our warranty is exclusive for defective products and is solely for the benefit of the original purchaser.
Do I need my receipt or proof of purchase?
You must have your receipt and proof of purchase.
Does Core One cover my cost of shipping the cable to be tested?
Product return, insurance and freight charges associated with warranty service on Bullet Cable and Core X2 products are the responsibility of the purchaser. We recommend when returning your product to use a trackable delivery service. We are not held responsible for cables that are lost during the shipping process. If your cable is deemed deffective we will cover the shipping cost to send you or your Authorized Dealer a replacement cable.
I purchased my cable through coreoneproduct.com/shop. Do I need a receipt?
Our new, buy-it-online-through-Core-One guarantee, not only gives you the longest time to try out your purchase (42 days) to make sure it is everything we claim it is, but we keep all sales on file so you don't have to. You get first rate service and can request returns of defective cable from your account.
Can I bring my cable back to the Authorized Dealer I originally purchased the cable from?
You may return the product to any authorized Bullet Cable/Core X2 dealer. If the dealer has the product in stock, ask for an immediate replacement. If the product is not in stock, ask for a replacement. We will send one to the dealer upon notification from that dealer. The dealer will then notify you that your replacement has arrived.
I qualify for a warranty replacement- what do I do now?
Contact "c1c-admin at coreoneproduct.com" with your receipt attached and a brief description of what is wrong with your cable. Someone will get back to you with additional instructions within 3 business days.
What should I include with my cable when returning it for testing?
On the outside box, you must write or type the RMA number that we have issued to you (issued via "c1c-admin at coreoneproduct.com").
Not doing so may result in void of our policy and obligation to you. (Unidentified cables get lost and we cannot be responsible for them)
Inside your package, please include:
Your name
Your address, state and zip code
Email address (REQUIRED for product return)
Your phone number
Your receipt (unless you purchased your cable through Core One's online store)
Best time to contact you if we need to
A brief description of the cable problem
* If your cable does not test as defective, our tech will make recommendations as to other possible problems and return the cable back to you at your cost.
Who can I email with technical questions?
If you have technical questions, send an email our tech department at "tech at bulletcable.com" and we will gladly answer your questions. Please do not use this email for replacements.
